FAQ
❓ FAQ – SafeLat™
How can I contact SafeLat™?
You can contact us anytime at:
📧 support@safelat.com
Our support team will be happy to assist you.
Do you ship worldwide?
Yes, SafeLat™ ships worldwide.
Where do you ship from?
We ship directly from our international suppliers and logistics hubs to ensure efficient processing and competitive pricing.
Can I change or cancel my order?
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period cannot be guaranteed.
Once your order arrives, you may return it according to our Return Policy.
What payment methods do you accept?
We accept all major payment methods, including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other region-specific options.
When will my order be processed?
Orders are processed Monday to Friday.
Processing takes 1–3 business days, and orders are shipped shortly after.
Please note that we do not ship on weekends or public holidays.
How long will it take to receive my order?
The average delivery time is 5–14 business days, depending on your location and local postal services.
What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund or replacement.
Will I be charged customs or taxes?
Prices shown on our website are tax-free.
Depending on your country, customs duties or import taxes may apply.
These fees are determined by your local customs authority and are not covered by SafeLat™.
We are not responsible for customs-related delays.
How do I return an item?
To initiate a return, please contact us at:
📧 support@safelat.com
We will guide you through the return process.
What if my item is defective, damaged, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us immediately.
Include:
Your order number
Clear photos of the item
A brief description of the issue
We’ll resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
Credit/Debit Card refunds: 7–10 business days after approval
Timing depends on your bank or card provider
If you haven’t received your refund after this period, please contact your bank or payment provider, as processing times may vary.